Insurance Australia Group is telling investors it plans to exceed 11 million customers and $25 billion in gross written premiums by 2030. Those ambitions arrive alongside a refreshed strategic plan unveiled at the company’s Investor Day in Sydney.
Underpinning the plan are four clear strategic pillars, customer obsession, insurance excellence, future-fit operations and exceptional people. IAG intends to deliver these through its retail and distribution networks, supported by modernised technology platforms and tightly integrated supply chains.
The group highlights a capital-lite balance sheet and an extensive reinsurance programme as key to cushioning downside risk and smoothing earnings. That combination is meant to support sustainable expansion rather than a short burst of growth.
Operationally, IAG leans heavily on technology as the engine for its 2030 ambitions. The insurer says it is in the final stages of a multi-year effort to simplify and modernise its core platforms.
Once complete, these systems are supposed to let the business respond more quickly to shifting customer expectations in a market increasingly shaped by agentic AI and automation. The strategy states that digital capability and disciplined risk transfer are now as important as traditional underwriting in winning market share.
