Chinese electric vehicle brand XPeng arrived in Australia talking up long range, huge touchscreens and sharp pricing, then sweetened the deal with a $5000 post-delivery cashback. That offer helped close sales on cars costing around $60,000, with some buyers planning to put the rebate straight into home charging hardware. Many customers now report they are still waiting for the money that was meant to land after they took delivery. Complaints are often met with polite requests to keep the dispute quiet.
XPeng is not some unknown start-up, which is partly why buyers felt comfortable signing up. The company counts BlackRock, Goldman Sachs, Volkswagen, Didi and Alibaba among its investors, a line-up that suggests serious backing and global ambition. Its Australian push centred on the G6 SUV, marketed as a tech-forward EV at a price that undercut established rivals. Buyers say the cashback pitch arrived on top of that value story, making the final offer look almost too good to ignore.
The brand’s registered base at 10 Cencun Fengzhuang Avenue in Tianhe Smart City, Guangzhou, signals XPeng’s roots in one of China’s key technology hubs. Australian customers who paid close to $60,000 for a G6 expected that kind of corporate muscle and tech pedigree to translate into straightforward after-sales support. When the promised $5000 fails to arrive, the gap between the glossy big-tech image and the on-the-ground experience becomes hard to overlook.
