Telstra sending 650 call centre jobs to the Philippines
- Company
- Telstra
- Roles
- 650 offshore, 30 redundant
- Date
- September 2026
The tip, as it reached us
Anon - Telstra sending 650 call centre jobs offshore to the Phillipines, despite their promise in 2022 to bring all voice calls back to Australia. They get around this by launching 24x7 next Monday with all calls after 7pm or weekend now going to Phillipines, or you also get the option of being prioritised at any time of day if you choose a callback from the international team. Ai Bot is also replacing the Directory Assistance service with 30 people made redundant.
Tips are unverified until we report on them. Something here wrong? Tell us through the corrections form.
Inside Track
More from the Inside Track
-
Big changes at EnergyAustralia with several very senior leaders been made redundant today, after a recent wave of redundancies at the pleb level. Rumour has it that there’s two more rounds. Company needs to be more competitive to survive.
-
Massive Business Bank review underway at CBA, all under the guise of a ‘strategic review’. All job hires frozen, no recruitment or backfill. Redundancies imminent. Management think they’re being confidential but seem to forget meeting subjects are all displayed on the meeting room tablets…
-
PwC has told its Aus-based EAs they’ll need to spend three days a week in the office, in a phased approach from late Jan
